Customer cancellation
Cancellation requests should be made as early as possible. Once an order has entered preparation or has been handed to delivery, cancellation may not be possible because the food may already have been prepared or dispatched.
Restaurant cancellation
Grand Pizza Slice may cancel an order when an item is unavailable, the store is unable to fulfil the order, the address is outside the service area, or a payment/order verification issue prevents fulfilment. The customer will be informed where reasonably possible.
Payment failures
If money is debited but the order is not successfully created, the payment will be reconciled against the gateway transaction. Any applicable refund is returned through the payment channel subject to gateway/bank processing timelines.
Refunds
Where a refund is approved, it will normally be processed to the original payment method where supported. COD orders do not create a card/UPI payment refund. Refund status may depend on the payment provider and bank.
Coins and wallet credit
Coins redeemed on a cancelled/refunded order are subject to reversal based on the final order transaction. Coins earned from a cancelled/refunded order are not treated as permanently earned.
Support
For a cancellation or refund query, provide your order ID and contact info@grandpizzaslice.com.